Exports

📝 Insight Exports

Author: Chris Doyle
Date: June 11, 2025

🧠 Summary / Purpose

This document explains how to create an export of your communications search results for off-line viewing. It also covers how to view recent exports

🔍 Use Case / Scenario

As part of your compliance reporting, you may be required to export search results to pass on to other interested parties.

🛠️ Step-by-Step Instructions

1. Log into Insight here - https://my.mirrorweb.com
2. Click on Communication
3. Click on New

4. Scroll down to Platforms and select the platforms you’d like to export content from

5. Select a date range. You will always be required to enter a date range, as an example, we have selected "previous month".

6. Add any additional parameters to your search. Add any additional keywords or phrases depending on the search you would like to run.

7. Click on Search
8. When the results are shown, select the messages you wish to export (You have the option to select all)
   
   
   
9. At the top of the screen, click on Export
10. Enter details for
    • Name for your export
    • The format you require
      • Native (The format they were ingested in) or EML
    • The expiry period you wish to apply
    • Click Save
11. Go to Exports on the left hand side and click download next to the export you require
    
    
    
12. Your export will now download

💡 Pro Tips

• If your export is for a large period of time, instead of having to wait, you will receive an email when it is complete

• Click on the link in the email to be taken to your export

🧪 Troubleshooting

Call out any common issues or things to check if something doesn’t work.

• If you encounter any difficulties with creating an export, just raise a ticket at https://support.mirrorweb.com
• One of our Insight Support Engineers will be in touch to resolve any issues you have