How to Search for Archived Data?

Author: Joe Holt
Date: April 29 2025

🧠 Summary

This article will give you an overview of how to run a new search in the Insight platform.

🔍 Use Case / Scenario 

The communications surveillance module in MirrorWeb Insight has two different search modes: Basic, allowing you to carry out a quick search, and Advanced, allowing deeper customization of your Insight search parameters.

The following parameters are available when carrying out a Basic search:

• Terms
• People
• Platforms
• Date
• Flagged messages
• Sampling
• Sort by

🛠️ Step-by-Step Instructions 

1.  Log into insight: https://my.mirrorweb.com
2. Once on the Dashboard > Click on 'communications' in the left hand corn
3. This will bring you to the ' New: Search' page
4. Working down from top to bottom we can see

   • Terms

     

     • Terms: keywords or phrases that are included in your search.
       • Press enter between terms to search using multiple keywords or phrases at once. 

      

   • People

     

     The People options allow you to filter your search by communications sent to, or received by, one or many members of staff. At present, you have to enter the email address, phone number, or platform identity of the sender/recipient.

     • Senders: Filter your search to only include communications sent by the email addresses, phone numbers, or platform identities you specify.
       • Press enter between terms to search for multiple identities at once.
     • Recipients: Filter your search to only include communications received by the email addresses, phone numbers, or platform identities you specify.
       • Press enter between terms to search for multiple identities at once.
       • Use the Any/All toggle switch to change between finding content that was sent to all of the identities specified in the recipients field, or any one of the identities specified.

      

   • Platforms

     

     • Click the Filter by communications platforms... option to display a dropdown of each active platform available within your MirrorWeb Insight tenant. 
     • From the list that appears, click a platform to restrict the scope of the search to just this platform.
     • You can filter by multiple platforms at once by clicking additional items in the dropdown list. 

     

      

   • Date

     

     The date field is a mandatory field, and a date range must be entered in order for a search to complete successfully.

     • Using the Start textbox, type the date that you wish to begin your search query at. Alternatively, click the calendar icon to bring up a calendar to select the date visually.
     • Using the End textbox, type the date that you wish to begin your search query at. Alternatively, click the calendar icon to bring up a calendar to select the date visually.
     • Alternatively, use the quick select functionality to generate a search for the specified time range. This will replace the contents of both the Start and the End checkboxes.

      

   • Flagged messages

     

     The flagged messages field is a dropdown with three options:

     • All: includes all messages in the returned search, regardless of flagged status;
     • Only flagged: only include messages in this search that have been flagged by lexicon policy;
     • Only non-flagged: only include messages in this search  that have not been flagged by lexicon policy.

      

   • Sampling

     

     The sampling option allows you to select a sample type to use for your search. This is helpful when having to review a specified number or percentage of the total communications captured within your tenant. The following options are available in the Sampling dropdown:

     • Percentage: using the text input on the right-hand side, enter a numerical percentage of results you would like to return. This must be a number between 0.1 and 100.
     • Quantity: using the text input box on the right hand side, enter a total number of results that you would like this search to return. This must be a whole number, and must be at least 1 result.

      

5. Sort by

   

   You can choose the order in which the results will by returned by using the Sort by option. At the moment, the current sort options are by newest messages first, and by oldest messages first

🧪 Troubleshooting

• If you have any difficulties - whether its settings up a search or think the results are inaccurate, just reach out to the Insight Support Team at https://support.mirrorweb.com