Symphony - MirrorWeb Archiver for Symphony - User Guide

MirrorWeb Insight customers can use the MirrorWeb Archiver for Symphony to capture content from a monitored Facebook Business Page.

Enabling Symphony archiving will automatically capture any content and interactions with a monitored Symphony account and pass them through to MirrorWeb for archiving and ongoing communications monitoring. 

As a first step, your Symphony admin must configure a Recurring Export in the Symphony Admin Portal, and provide MirrorWeb with an RSA PGP Key Pair provided by Symphony that will be used to connect to Symphony's hosted SFTP servers

Pre-requisites

• Symphony-Hosted SFTP
• Symphony Recurring Export
• Symphony generated Encryption Key for Context Export
• Symphony generated RSA Key for SFTP authorization 
• Symphony Company ID
• A MirrorWeb Insight account.

Adding the app

Symphony Configuration

To enable archiving, you must configure third-party archiving in Symphony:

1. Log in to your Symphony instance
2. Select "Settings"
3. Select "Admin Portal", then select "Begin Session"
4. Select "Export Content" under "Company Settings"
5. Select the "SFTP" tab
6. Make note of your SFTP Information:
   1. "SFTP Domain"
   2. "SFTP Port"
7. Under "Authentication", select "Choose Your Key"
8. Select "Symphony Provided"
9. Make a note of your RSA private and public keys
10. Select "Save & Close"
11. Make a note of your SFTP "Username"

You must also configure an "Encryption Key for Content Export" in Symphony:

1. Select "Export Content" under "Company Settings"
2. Select the "Encryption" tab
3. Under "RSA Encryption of CE files", select "Choose Your Key"
4. Select "Symphony Provided"
5. Make a note of the provided PGP private and public keys
6. Select "Save & Close"

You must also enable "Recurring Export" to begin the ongoing export of Symphony content:

1. Select "Export Content" under "Company Settings"
2. Select the "Recurring Export" tab
3. Select "Enabled"

Viewing content inside Insight

If Symphony Archiving is enabled on the account, all content authenticated for will be automatically indexed within MirrorWeb Insight. As a compliance analyst, use the following steps to view only your Symphony communication archives:

1. Start a new search by going to Communications >> Search within MirrorWeb Insight.
2. Under Platforms, select Symphony as the target platform;
3. Select a date range for your query and tap the Search button;
4. Click on a message on the left-hand side to view the content.