MirrorWeb Archiver for Facebook - User Guide

MirrorWeb Insight customers can use the MirrorWeb Archiver for Facebook to capture content from a monitored Facebook Business Page.

Enabling Facebook archiving will automatically capture any content and interactions with a Facebook for Business Page, and pass them through to MirrorWeb for archiving and ongoing communications monitoring. Please note that MirrorWeb is unable to capture personal Facebook accounts at this time.

You will need to connect MirrorWeb's Facebook capture application to your Meta Business Suite account in order to use MirrorWeb Archiver for Facebook. For further instructions, see Meta's support article: Add a page to a business portfolio in Meta Business Suite

Pre-requisites

• Administrative access to a Facebook for Business page;
• A Facebook Page linked to Meta Business Suite;
• A MirrorWeb Insight account.

Capture modes

You can choose to capture one or all of your Facebook page metadata, post, and message content:

• Facebook Page Metadata: By authorizing your Facebook page, MirrorWeb will capture information about the page's bio. This includes the page name, profile picture, and any listed website information.
• Facebook Posts: Authorizing Facebook posts allows MirrorWeb to capture any post made by the monitored Facebook Business Page. It also includes the capture of interactions such as reactions, comments, replies, and reactions to comments.
• Facebook Messages: By authorizing Facebook Messages, MirrorWeb can capture all content from messages sent to and from a Facebook business account, including attachments.

Each of these capture modes will be sent out as a separate authentication requirement, allowing you to control exactly what gets captured from the page.

Adding the app

To capture Facebook data, please carry out the following steps:

1. Contact your MirrorWeb Customer Success Manager with the details of your Facebook accounts and the administrator email to send the app authentication email to;

2. Your MirrorWeb Customer Success Manager will send invitation link(s) to the Facebook for Business Page administrator. Click the "Activate" link in the email to continue.

3. On the screen that appears, select the pages you’d like to capture with MirrorWeb.

4. Once you have made your selections, click on Continue.

5. On the next page, you will be presented with a list of permissions MirrorWeb is requesting to archive your Facebook content. Click on Save to complete authentication.

6. You have successfully authenticated the MirrorWeb archiver for Facebook Pages.

Viewing content inside Insight

If Facebook Archiving is enabled on the account, then all content authenticated for will be automatically indexed within MirrorWeb Insight. As a compliance analyst, use the following steps to view only your Facebook communication archives:

1. Start a new search by going to Communications >> Search within MirrorWeb Insight.
2. Under platforms, select Facebook Pages, Facebook Posts, or Facebook Messages as the target platform;
3. Select a date range for your query, and tap the Search button;
4. Click on a message on the left-hand side to view the content.

Removing the App

If you need to remove the MirrorWeb Archiver for Facebook account from your organization, please carry out the following steps. Please note: if you remove the app you will need to request an authentication email again from your customer success manager to reactivate.

1. Login to your Facebook Account and navigate to settings and privacy
2. Scroll down to Business Integrations >> Active
3. Click on the Remove button next to the "MirrorWeb Insight for Pages" app.