Instagram - MirrorWeb Archiver for Instagram - User Guide

MirrorWeb Insight customers can use the MirrorWeb Archiver for Instagram to capture content from a monitored Instagram Business Account.

Enabling Instagram archiving will automatically capture any content and interactions with an Instagram Business Account and pass them through to MirrorWeb for archiving and ongoing communications surveillance.

Pre-requisites

• Administrative access to the target Instagram account;

• You will need to connect MirrorWeb's Instagram capture application to a Meta Business Suite account in order to use MirrorWeb Archiver for Facebook. This will happen automatically as part of the Meta authentication process if this link has not already been established.

  For further instructions, see Meta's support article: Connect an Instagram account to a business portfolio in Meta Business Suite desktop

Capture modes

You can choose to capture one or all of your Instagram page metadata, post, and message content:

• Instagram Page: MirrorWeb will capture information about the page's bio. This includes the page name, profile picture, and any about information information.
• Instagram Posts: This allows MirrorWeb to capture any post made by the monitored Instagram Professional Account. It also includes the capture of interactions such as reactions, comments, replies, and reactions to comments.
• Instagram Messages: By authorizing Instagram Messages, MirrorWeb can capture all content from messages sent to and from an Instagram Professional account, including attachments.

Each of these capture modes will be sent out as a separate authentication requirement, allowing you to control exactly what gets captured from the page.

Adding the app

To capture Instagram data, please carry out the following steps:

1. Contact your MirrorWeb Customer Success Manager with the details of your Instagram accounts and the administrator email to send the app authentication email to

2. Your MirrorWeb Customer Success Manager will send invitation link(s) to the Instagram account administrator. Click the "Activate" link in the email to continue.

3. You will be redirected to Facebook to connect your associated Facebook page

4. The next page will list the steps to follow to connect your Instagram account

5. Log in to your Instagram account

6. Select the Facebook pages you would like to be linked to your Instagram account and click on Continue.

7. On the next page, you will be presented with a list of permissions MirrorWeb is requesting to archive your Instagram content. Click on save

8. You have successfully authenticated the MirrorWeb archiver for Instagram

Viewing content inside Insight

If Instagram Archiving is enabled on the account, then all content authenticated for will be automatically indexed within MirrorWeb Insight. As a compliance analyst, use the following steps to view only your Instagram communication archives:

1. Start a new search by going to Communications >> Search within MirrorWeb Insight.
2. Under platforms, select Instagram Pages, Instagram Posts, or Instagram Messages as the target platform;
3. Select a date range for your query, and tap the Search button;
4. Click on a message on the left-hand side to view the content.

Removing the App

If you need to remove the MirrorWeb Archiver for Instagram account from your organization, please carry out the following steps. Please note: if you remove the app you will need to request an authentication email again from your customer success manager to reactivate.

1. Log in to your Instagram Account and navigate to Settings
2. Scroll down to Website Permissions >> Active
3. Click on the Remove button next to the "MirrorWeb Inisght for Profiles" app.