How do I set up Google Workspace (Gmail) Archiving for selected users?

This guide walks you through configuring email archiving for selected users in your Google Workspace tenant. If you require all users in your tenant captured, please refer to the Google Workspace Archiving document for full tenant.

By the end of this guide, you will have:

Configured email archiving on your Google Workspace account for selected users within your tenant.

Prerequisites

Before starting this guide, please ensure that you have the following information:

• You must be an administrator on your Google Workspace tenant. If you are not a Google Workspace administrator, please send this guide to a member of your IT staff with the correct privileges. Please see Who is my administrator?.
• You will need a journal feed address (JFA) that you will have received for email archiving from your Client Onboarding Specialist. This will be in the format . If you have not received a journal feed address, please contact our onboarding team at onboarding@mirrorweb.com or request from your Customer Success Team.

Creating an organizational unit for the archived users

1. In any web browser, go to admin.google.com. Sign in using your administrator account (does not end in @gmail.com).
2. In the Admin console, go to go to Menu  DirectoryOrganizational units.
3. Move your cursor over the organization (if you have multiple) you want to modify and click Create new organizational unit. Ensure this is under your Parent Organization.
4. In the Name of organizational unit field, enter MirrorWeb Archiving Users.
5. Select Create. 
6. Move users that you need to archive to the MirrorWeb Archiving Users organizational unit.

Adding a New Route

1. In any web browser, go to admin.google.com. Sign in using your administrator account (does not end in @gmail.com).
2. In the Admin console, go to Menu  AppsGoogle WorkspaceGmail Hosts.
3. Click Add Route.
4.  In the Add mail route box, take these steps:
   

   Setting Option	Action Needed
   Name	MirrorWeb Insight
   Enter a host name or IP	Paste: us.mirrorwebmail.com.
   :25	Type :25
   Perform MX lookup on host	Please check this box.

5. At the bottom of the Add mail route box, click Save.

Google note that changes can take up to 24 hours but in most cases happen more quickly.

Example:

Adding a Route Setting

1. Navigate to Routing : Apps Google Workspace Settings for Gmail Routing

2. On the left hand pane, select MirrorWeb Archiving Users

3. Click Configure

3. Paste in the Journal Feed Address (provided to you by your Onboarding Specialist, do not add xxx@mirrorwebmail.com) within Add Setting but do not click save.

Example:

5. Select the Basic dropdown and change to Advanced.

When you change Envelope Recipient, your journal feed address will automatically populate. 

Example:

6. Click Save 

7. Configuring selected user email archiving on Google Workspace is now complete. Please contact your Onboarding Engineer to continue the MirrorWeb onboarding process.